Conparie Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@conparie.com.au.
Returns must be sent to the following address:

Conparie Returns
PO Box 1675
Maroubra NSW 2035
Australia

If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at info@conparie.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Custom or personalised products
• Perishable goods
• Personal care items
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about your item, please reach out.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, items must be returned in their original condition — unworn, unused, with tags, and in original packaging — and with proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund has been approved.
If approved, you’ll be refunded to your original payment method within 10 business days.

Please note: your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@conparie.com.au.